FIBER & OPTICAL TROUBLESHOOTINGCROSS-CONNECTS · MPOE & DATA HALLLAYER 1 / 2 / 3CIENA & INFINERACISCO & JUNIPERQA/QC & DOCUMENTATION FIBER & OPTICAL TROUBLESHOOTINGCROSS-CONNECTS · MPOE & DATA HALLLAYER 1 / 2 / 3CIENA & INFINERACISCO & JUNIPERQA/QC & DOCUMENTATION
HOUSTON, TX
01
★
★
★ AVAILABLE FOR INTERVIEWS, MON–FRI

MILTON
VASQUEZ

Data Center Network Operations Lead supporting production environments across Layer 1, 2, and 3.
Leads ENS projects and break/fix, with deep expertise in fiber and optical troubleshooting and cross-connect resolution in MPOE (backbone) and data center spaces.

Get In Touch View Experience
0
Years Experience
0
Major Employers
0
GPA · Penn State
0
Languages
★ SUMMARY

Who I Am

Data Center Network Operations Lead supporting production data center environments across Layer 1, Layer 2, and Layer 3. Leads ENS projects and break/fix operations, with deep expertise in fiber and optical troubleshooting and cross-connect resolution in MPOE (backbone) and data center spaces. Supports Cisco and Juniper switching and routing alongside Ciena and Infinera optical transport. Owns deployment documentation and QA/QC, and drives fast fault isolation to minimize downtime. Collaborates closely with engineers and cross-functional teams.

Contact Card

Phone+1 (713) 838-2033
Emailim.mjvasquez@gmail.com
LocationHouston, TX 77082
LanguagesEnglish, Spanish
★
★ CAREER

Experience

Current Role
2025 — Present
Houston, TX

Data Center Network Operations Lead

META — ENS Projects & Break-Fix
  • Install, maintain, test, and troubleshoot fiber optic infrastructure supporting large-scale data center and edge networks, resolving issues in live production environments to protect uptime and service continuity.
  • Lead network troubleshooting, diagnosing and resolving Layer 1 and Layer 2 faults including link flaps, fiber drops, and hardware failures; isolate root causes such as signal loss, contamination, micro-bends, and physical fiber damage.
  • Subject matter expert in cross-connect troubleshooting across MPOE (backbone) and data center environments, tracing and validating physical paths end to end and verifying optics and fiber light levels.
  • Execute structured escalation workflows (cleaning, reseating, loopback testing, optic replacement, OTDR testing), analyzing SOR trace files to pinpoint fault locations and coordinating endpoint testing with cabling vendors.
  • Troubleshoot and replace faulty top-of-rack switches, optics, and related hardware; manage RMAs; support Cisco and Juniper devices, Ciena and Infinera optical transport, and backbone infrastructure.
  • Conduct circuit audits and QA/QC on new installations, validating cabling, optics, and equipment placement against engineering documentation, including deployment plans and layouts I develop and maintain.
  • Collaborate with field operations, data center operations, command center, engineering, and vendor teams during business-hours and after-hours incidents, documenting findings and resolutions in ticketing systems for accurate escalation and handoff.
Full-Time
2021 — 2025
Houston, TX

IT Network Support

NETTIT
  • Installed, replaced, and troubleshot servers, network devices, and related equipment.
  • Installed, terminated, labeled, and tested single-mode/multi-mode fiber and Ethernet cabling.
  • Racked and organized Cisco switches, routers, Windows servers, and NetApp storage systems.
  • Configured and maintained fiber and Ethernet cross-connects; troubleshot connectivity issues.
  • Maintained network diagrams and documentation using AutoCAD and Microsoft Visio.
  • Deployed firewalls, antivirus, and other cybersecurity measures to protect systems.
  • Handled help desk tickets and delivered remote technical support across Windows, Linux, and mobile platforms.
Engineer I
2012 — 2019
Miami, FL

Data Operations

Verizon Terremark — NAP of the Americas
  • Installed, spliced, tested, and troubleshot single-mode (SMF) and multi-mode (MMF) fiber using OTDR.
  • Managed WAN/LAN configuration, TCP/IP, DNS, VLANs, and Cisco routing (BGP, IS-IS, OSPF, RIP).
  • Troubleshot ALU-Nokia 7750/7705, Cisco ASR 900, Cisco 6500, and Fujitsu fiber-optic platforms at Layer 1/3.
  • Performed Y.1564 and JDSU optical testing for 10GB–400GB cross-connects (OC3 and Fiber XCOM).
  • Managed outage bridges and coordinated with TELCO vendors on fiber cuts, cell sites down, and trunk groups.
  • Supported the Dark Fiber team with Layer 1 & 3 troubleshooting across cross-connects (Fujitsu optical equipment and LGX panels); reported frame loss on VLANs with TELCO companies.
  • Built and deployed Windows Server 2008/2019 and Linux (Ubuntu, Red Hat) environments; configured RAID and partitioning.
Co-op
2010 — 2011
Miami, FL

CIS Co-op Work

Digiport Data Center
  • Administered Windows Server 2003/2008 network environments.
  • Configured Cisco Catalyst 2950 and Router 2600 series, including firewall setup and password recovery.
  • Racked routers, servers, and NetApp storage; set up VoIP phones and VMware environments.
★ TOOLKIT

Skills & Expertise

Fiber Optic Troubleshooting Cross-Connects · MPOE Cisco & Juniper Ciena & Infinera OTDR · SOR Analysis Network Infrastructure TCP/IP Routing & Switching Ethernet · LAN/WAN PC Network Management IT Technical Support Java Python C++ Math Problem-Solving Written Communication Time Management Teamwork Oriented
01 / NETWORK

Cisco & Juniper

Cisco routers, firewalls, switches, and clustering; Juniper network equipment in production data center environments.

02 / TELECOM

3G, 4G LTE & 5G

ALU-Nokia, Tellabs 550, Fujitsu 4500/7500/9500, Ciena & Infinera.

03 / IT SUPPORT

Systems & Security

Windows Server, desktop/server management, network & computer security, remote support, Linux help desk, mobile (iOS & Android).

04 / DESIGN

Network Diagrams

Network implementation diagrams, deployment documentation, and layouts using AutoCAD and Visio.

05 / DRAFTING

Production Drawing

AutoCAD 2D/3D production drawings for architecture, mechanical, and electric — across all phases of design and development.

06 / CERTS

Cisco & Microsoft

CCNA, CCNP, VMware, and Microsoft Server coursework and certification.

★
★ BACKGROUND

Education

4.0GPA

Information Systems Technology

Penn State, Pittsburgh PA
2015 – 2023
3.77GPA

Networking Services Technology

Microsoft & Cisco CCNA · MDC, Miami FL
2010 – 2014
★ U.S. DEPT OF LABOR CERTIFICATION — 2004
★ VOLUNTEER — IDJMI, 2023
★ VOUCHED FOR

References

Lazaro Regalado

Network Engineer · CLARO
Miami, FL
T — 954 296 4236

Bradley Lewandowski

Data Center Production Engineer · META
Houston, TX
T — 832 283 7297

Gerardo Larrea

Director of Marketing · South American Restaurant
Miami, FL
T — 305 301 9955

Hernan Santana

Architect · HH Group
Miami, FL
T — 305 803 8731

Languages

EnglishSpanish

Interests

TravelReadingPhotographyDancingMountain BikeWorkoutCooking